Everything You Need to Know Before Your First Order

Trusted by Leading Brands and Retailers Since 2003.

What is LenFlash?


Since 2003, LenFlash has been delivering professional eCommerce photography, video, and post-production for brands, designers, and retailers of every size, from independent labels to large-scale vendors. Every account includes LenFlash Cloud, a free hosting and production management platform with unlimited storage, team collaboration, revision management, and direct access to production specialists, all in one place at no extra cost.

Who does LenFlash work with?


LenFlash works with businesses and creative teams, from independent designers and creative directors to established brands and major retailers. Our production experience includes Kohl's, Signet Jewelers, Helzberg Diamonds, Zales, Nordstrom, Saks Fifth Avenue, JCPenney, Macy's, Amazon, QVC, Walmart, Costco, and many others.

Why choose LenFlash?


LenFlash combines hands-on professional production with a seamless online workflow. Clients can build orders, provide visual direction, collaborate with their teams, review content, communicate with production specialists, and manage creative assets through one connected account, without replacing the people, craftsmanship, and creative expertise behind the camera.

How is LenFlash different from other studios?


LenFlash is a full-service New York City studio where every retoucher and editor is also an experienced photographer or videographer, meaning every edit is informed by a genuine understanding of light, composition, and visual storytelling. All post-production is done by hand, no AI tools are used, and our initial delivery revision rate is under 2%, backed by 24/7 customer support and Next Business Day delivery options when you need them.

Does LenFlash require a membership or subscription?


No. LenFlash is completely subscription-free. Clients pay only for the creative services they order, with no membership plans, recurring fees, or booking passes of any kind.

Does LenFlash work with clients outside New York?


Yes. LenFlash works with clients worldwide. Products can be shipped directly to the studio from anywhere, and clients have all the tools to manage productions remotely from any device, mobile or desktop, without ever needing to be physically present.

How does LenFlash handle high-volume orders?


Start with your first project and find out. Our studio and cloud platform are structured to support everything from individual projects to large-scale orders, seasonal collections, catalog production, line sheets, campaigns, and ongoing brand content.

All You Need to Know Before Placing Your First Order

Are free pre-production meetings available?


Yes. Schedule a complimentary pre-production meeting to review products, align on creative direction, and define production requirements. Meetings are available in person at our New York City studio or remotely via video call.

How do I book a pre-production meeting?

Message us at lenflash.com/contact-us to schedule a date and time. If you would like an in-person meeting, we welcome you to our New York City studio, or we can connect via video call, whichever works best for your team.

How do I place an order?


Building and placing an order is straightforward. Follow the steps below to get started.

Step 1 — Create a free account at LenFlash.com.
Step 2 — Select your service category and start building your order.


Choose shot types, angles, and creative options, or upload mood boards, inspiration images, brand guidelines, retailer specifications, or campaign briefs. If additional creative support is needed, contact our team to help develop the creative direction for you.

Step 3 — Ship your products or drop off in person.
Include a return shipping label with your shipment. Local clients are always welcome to drop off and pick up at our studio. All products are handled with care throughout production and returned promptly according to your project instructions.

Ship to:


LenFlash.com
 45 West 36th Street, 6th Floor
New York, NY 10018
 USA
 Phone: (212) 813-6682

Can production be matched to an existing brand style when switching to LenFlash?

Yes. Share previous campaigns, lighting references, compositions, backgrounds, or approved imagery and our team will align all new content with your existing brand identity, ensuring a seamless transition without disrupting your established visual standards.

Do I need to be present at my shoot?

Not at all. For product shoots, many clients ship products and manage everything remotely. For any creative shoot or on-model production, your creative director is welcome on set, or your team can join via video call for a live, interactive view of production as it happens. All images are uploaded directly to your LenFlash Cloud account as the shoot progresses, where your team can review, submit reshoot notes, and approve final assets instantly.

Transparent Pricing & Billing. No Hidden Fees.

How does per-image photography pricing work?

LenFlash charges per image, not per product. Two angles of the same item count as two images, and group shots with multiple products are also available and priced per image. Per-image pricing includes retouching with no hidden fees, making it easy to plan production around your creative needs and budget. Build and adjust your real-time quote at LenFlash.com and explore each service category for exact pricing before committing.

How does hourly production pricing work?

Hourly rates apply to model photography, still life, commercial shoots, and video production, with each category carrying its own hourly rate based on the scope and requirements of the production. The hourly rate covers studio time, essential gear, and the photographer or video operator. Post-production editing and retouching are not included and are available as a post production service after the shoot.

Is a custom production quote available?

Yes. For productions that require a tailored approach, custom quotes are available and can be structured as an hourly rate, a per-project fee, or a per-image rate depending on the scope, creative requirements, and volume of the production. Contact us at lenflash.com/contact-us to discuss your project and receive a customized quote.

Are there hidden setup or processing fees?

No. Production charges are never changed after an order is created when creative direction, image or hour quantities, and post-production requirements are confirmed upfront. If a project requires additional talent, props, specialized equipment, or custom production requirements, those are identified and confirmed with the client before the shoot begins, ensuring no unexpected charges at any stage of production.

Why do some photography prices vary?

Higher-priced photography involves more complex setups, bespoke lighting, and advanced editing techniques, particularly when the natural or creative background remains intact. These processes require additional time and expertise, resulting in premium-quality images that showcase your product in the best possible way.

Explore our transparent photography and video pricing and place your order online in minutes.

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Build a Quote for Professional Portraits & Headshots

Does LenFlash support billing and invoice processing?


Yes. LenFlash Cloud supports a full billing and invoicing process, including self-billing, giving clients complete transparency and control over every transaction. All invoices are generated automatically and available directly within the client account.

How does self-billing and invoicing work?


Our ordering process allows clients to build an exact quote based on the project scope, size, and budget before checkout. Self-checkout works seamlessly when creative direction and a shot list are ready. Once checkout is complete, an invoice is generated automatically and stored within the client account for easy access and record keeping.

How does LenFlash handle billing for corporate accounts?


Every production starts with an order. If creative direction or a shot list needs development, our team is available to help establish and fine-tune both before finalizing the order. Once the client approves the direction and scope, our billing department prepares and finalizes the invoice accordingly.

How are invoices processed for payment?


Self-service checkout orders are processed securely via Stripe. For smaller corporate accounts, transactions are processed via Stripe using a card on file. For mid-size accounts, ACH withdrawal and wire transfers are available based on account requirements.

Does LenFlash provide billing history and spending statistics?


Yes. Detailed billing statistics are available for every project, including payment history, client spending, and a full record of all transactions attached to every order from day one.

Store, Share and Collaborate. Everything Organized, Accessible, and Free.

What is LenFlash Cloud and is it free?


LenFlash Cloud management tools are completely free and built to increase production speed. This platform connects the ordering process, production team communication, direct messaging, creative assets, approvals, revision requests, and file sharing within one client account, keeping everything organized and accessible without disconnected email chains or third-party file-transfer or revision comment tools.

Can multiple team members use the same account?


Yes. Unlimited team members can be added to one account, making it easy for marketing, eCommerce, creative, merchandising, and management teams to collaborate on the same projects from any device.

How are revisions and production communication managed online?


Revision requests and project instructions are connected directly to the appropriate order and files. Our messaging system allows clients to communicate with production and post-production specialists, provide feedback, clarify instructions, and manage revisions all within the project workflow.

Does LenFlash store all assets from placed orders?


Yes. All image and video files are stored securely within your account for as long as your account remains active. We support clients with free storage across tens of thousands of orders, all organized and accessible in one place, with no need to manage visual assets anywhere else.

How easy is it to share files through LenFlash Cloud?


Sharing files is as simple as two clicks, regardless of file size or quantity. Share organized assets directly with your team, clients, or major retailers straight from your LenFlash account.

Can SKU numbers be assigned to image and video files?


Yes. Image and video files can be organized and renamed with SKU numbers directly within your LenFlash account, making it easy to manage large catalogs and keep assets properly identified for any retailer or marketplace.